When availability has to be binding
Some systems can't go down, and if they do, someone competent needs to be reachable fast. An SLA contract gives you exactly that: a contractually guaranteed response and recovery window, with escalation and reporting.
Why we keep the number of contracts measured
For an SLA to hold up when it counts, we need the time to genuinely understand your systems. That is why we maintain SLA partnerships in measured numbers, so each engagement gets the room it needs for a fast and well-grounded response.
What a typical SLA covers
- Response time: time to first qualified response
- Recovery time (RTO): time until the system is back up
- Availability target: e.g. 99.9 % over the business year
- Escalation path: who gets pulled in, when
- Quarterly review: incidents, trends, improvements
How an SLA starts
With an honest conversation about your critical systems, the protection needs and our current capacity. If this year's slots are taken, we'll say so openly, and either put you on a waiting list or recommend a partner.